Frequently Asked Questions - ShippingXps

general frequently asked questions

Package forwarding works by allowing you to ship your packages to a US address, and then we will forward them on to your international address. This way, you can shop from any US store, and have your items shipped directly to us. We will then package everything up and send it on to you, wherever you are in the world.

There are a few benefits to using our package forwarding service. First of all, it allows you to shop from any US store, even if they don’t ship internationally. This means that you have a much wider range of products available to you. Secondly, it can save you a lot of money on shipping costs, as we consolidate all of your packages into one shipment. This can be a big saving, especially if you are ordering multiple items from different stores. Finally, it saves you time and hassle, as you don’t need to worry about arranging international shipping yourself

There are some restrictions on what we can ship internationally, due to customs regulations. We cannot ship any items that are considered dangerous or illegal such as drugs, fire-arms, flammable liquids etc. For more information on our shipping restrictions, please see our Terms and Conditions.

You can pay for your purchases using a Credit Card, Debit Card or Paypal.

The expected duration for completion is within 24 to 48 hours.

The expected duration for completion is within 24 to 48 hours.

In the case of a return request, you can initiate the process by selecting the specific package. There is a fee of $5 if you have a label for the return. If you don’t have a label, the customer will be responsible for the shipping costs, which vary based on the distance between the warehouse and the sender’s address. It is important for the customer to upload the label if they have one.

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Consolidation Service frequently asked questions

What is package consolidation?

Package consolidation is a service offered by package forwarding companies that allows you to combine multiple packages into one shipment, typically reducing the overall cost of shipping.

How does package consolidation work?

When you use a package consolidation service, the company will receive all of your individual packages and then combine them into a single, larger shipment. This can reduce the cost of shipping, as you will only pay for one shipment instead of multiple.

What are the benefits of package consolidation?

The benefits of package consolidation include lower shipping costs, fewer packages to keep track of, and a more efficient shipping process. Consolidating packages can also reduce the environmental impact of shipping by reducing the overall number of shipments.

How do I know if package consolidation is right for me?

 If you frequently shop from multiple online retailers and have packages shipped internationally, package consolidation could be a good option for you. It can also be a good choice if you want to save money on shipping costs.

What is the cost of the package consolidation service?

The package consolidation fee with ShippingXPS is $5 plus $1.5 per consolidated package. For instance, if you consolidate 3 packages, the fee would be $5 + (3 × $1.5) = $9.5. This fee covers the labor and materials required for the consolidation process.

Can I make specific requests for the consolidated package?

Yes, you can make specific requests for your consolidated package. ShippingXPS aims to accommodate your preferences, such as providing extra bubble wrap, security tape, or specific packaging instructions. Their goal is to ensure the safety of your items during transit.

How does ShippingXPS handle the consolidation process?

With ShippingXPS, once you've received multiple packages in your forwarding warehouse, you'll have the option to choose the consolidation service. The shipping costs for the consolidated package will be calculated based on its weight and dimensions. After paying for the service, ShippingXPS will ship the consolidated package to your specified home address.

Faqs about multi-piece shipment

What is a multi-piece shipment?

A multi-piece shipment Service is a shipment that consists of more than one package or item. These packages or items are typically shipped together to the same recipient and address.

Why would I need to use a multi-piece shipment?

You might need to use a multi-piece shipment if you are shipping a large or bulky item that cannot fit in a single package, or if you have multiple items that need to be shipped together.

How do we prepare a multi-piece shipment?

To prepare a multi-piece shipment, you will need to package each item individually and then group them together. Make sure each package is properly labeled and secured to prevent damage during transit.

What information should I include on each package label?

Each package label should include the recipient's name and address, your return address, the weight and dimensions of the package, and any special handling instructions.

How do I track a multi-piece shipment?

You can track a multi-piece shipment using the tracking number provided by the shipping carrier. Make sure to keep track of each package's tracking number and monitor the status of each package as it is shipped.

Why should I choose ShippingXPS for the "Multi-Piece Shipment" service?

ShippingXPS offers a convenient and efficient multi-piece shipment service that enables you to send multiple packages under a single AWB number. This service saves you costs, time, and effort by streamlining your shipping process. With the ability to track all packages using one tracking number, you can enjoy improved visibility and manageability of your shipments.

How do we prepare a multi-piece shipment?

To prepare a multi-piece shipment:


Group the packages intended for the same destination.

Assign a single master label or AWB number to the shipment.

Ensure each individual package is properly labeled with essential information.

Prepare the necessary documentation for customs, if applicable.

Do ShippingXPS offer repackaging services?

Yes, the contents of your shipments will be painstakingly repackaged by our knowledgeable staff into a safe and effective consolidated shipping.

How can I trace my multi-piece shipment?

Once you have completed your order, you will be given a special tracking number that enables you to easily keep track of the progress and location of the combined package.

FAQs Gift Cards Service

What is a gift card?

A gift card is a prepaid card that can be used as payment for goods or services at a specific retailer or group of retailers.

How much money should I put on a gift card?

The amount of money you should put on a gift card depends on the occasion and your relationship with the recipient. Consider the recipient's interests and the cost of the products or services at the retailer.

Can gift cards expire?

Yes, gift cards can expire depending on the terms and conditions of the specific gift card. Some gift cards may also have fees associated with them, such as maintenance fees or inactivity fees.

Can I use a gift card to make purchases online?

Yes, most gift cards can be used to make purchases online as long as the retailer accepts the gift card as a form of payment.

What should I do if my gift card is lost or stolen?

If your gift card is lost or stolen, contact the retailer or gift card provider as soon as possible to report it. Some gift cards may be replaceable if you have proof of purchase or the gift card number.

Warehouse And Storage FAQ

What is a warehouse?

A warehouse is a large commercial building used for the storage of goods and products. It can also be used for the sorting, packaging, and distribution of these goods.

What types of products are typically stored in a warehouse?

Warehouses can store a wide range of products, including raw materials, finished goods, electronics, furniture, clothing, and food products.

What is a storage unit?

A storage unit is a small, self-contained unit used for the temporary storage of personal or business items. These units can be rented on a monthly basis and are typically located in a storage facility.

What is the difference between a warehouse and a storage unit?

A warehouse is typically used for the storage of commercial goods, while a storage unit is typically used for personal items. Warehouses are also much larger than storage units and may offer additional services such as packaging and distribution.

Package And Distribution FAQ

What is the package and distribution?

Package and distribution is the process of preparing goods for shipment and delivering them to their intended destination. This includes packaging the goods, labeling them, and arranging for their transportation.

What is a shipping label?

A shipping label is a label that contains the delivery address, return address, and other relevant information about a package. It is attached to the outside of the package and used by the carrier to route the package to its intended destination.

How do I package my items for shipment?

When packaging items for shipment, make sure to choose appropriate packaging materials such as boxes, bubble wrap, and packing peanuts. Use strong tape to seal the package and label it with the recipient's address and your return address.

What is a packing slip?

A packing slip is a document that contains information about the contents of a package. It is typically included in the package and used by the recipient to verify that all items have been received.

Shop For Me FAQ

What is Shop For Me Service?

Shop For Me is a service that allows customers to hire a personal shopper to shop for them. The personal shopper will purchase the items requested by the customer and deliver them to their desired location.

How does Shop For Me work?

Customers can provide their shopping list and desired budget to a personal shopper who will then find the items and purchase them on behalf of the customer. The personal shopper may charge a fee or commission for their services.

Can I use Shop For Me for online shopping?

Yes, ShippingXPS offer online shopping services where they will purchase items from online retailers on behalf of the customer.

Is Shop For Me only for clothing and fashion items?

No,ShippingXPS can purchase a wide range of items on behalf of the customer, including medicine, household items, and electronics.

Can I request specific brands or stores for my Shop For Me purchases?

Yes, customers can provide specific brand or store preferences to their personal shopper who will then attempt to purchase those items for them.

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